Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

  • Processing time: <1 business day
  • Standard USA Shipping
    • 3-5 Business days
  • Standard International Shipping
    • 7-10 Business Days

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We ship out all orders within 24 hours after the order has been placed. On rare occasion, orders may be delayed. 

HOW LONG IS THE SHIPPING TIME?
Your package should arrive within 5 business days after being shipped unless you paid for faster services.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 6 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL" at help@spray-genix.us.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. You can also notify us immediately via email at help@spray-genix.us. If the address is wrong, we can correct this within 6 hours.

MY ITEM ARRIVED DAMAGED 

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us. We will gladly help within 24 hours!